To apply for the child concession card, simply:
- bring along your child’s Birth Certificate (if your child is a Singapore Citizen or a Singapore Permanent Resident) or Passport (if your child is a non-Singapore Citizen or non-Singapore Permanent Resident)
- bring along your NRIC if you are the parent/proxy
- go to any TransitLink Ticket Office (for faster processing, you might like to download and fill in the form prior this)
Each eligible child is entitled to purchase one Child Concession Card, and the card will be encoded with the child’s name, Birth Certificate/Passport number, date of birth and expiry date of the card.
If your child need to travels on Premium bus services and NightRider services, you will need to pay for the commuting fare and top-up the card with minimum top-up value of $5.
Do note that if you lost the card, and want to make an replacement card, it will incurred an administrative fee of $13 on top of the travel value. You will also need to call 1800-CALL ONE (1800-2255 663) which operates daily from 8am to 6pm (excluding public holidays) and provide your Personal ID number or Card ID. Any remaining value will be refunded to you in cash after 10 days. Once you lodged a loss report for a card, it is irreversible – meaning the card would no longer be usable even if found.
Faulty cards will be replaced free of charge so parents no need to worry about additional cost, but please do take care of the card as it is also consider a ‘teachable moment’ to teach your child how to handle things with care.